WHO TO FOLLOW LIVE · UPDATED 7 SEPTEMBER 2026

Refunds & cancellation

Who to Follow Pro is a self-service software subscription. New website purchases are available only when a configured PayPal offer is shown. Existing subscriptions retain their provider terms. Monthly subscriptions renew every month; annual subscriptions charge the full year upfront and renew every year until cancelled. No free trial or trial-to-paid conversion is currently offered. A payment option is available only when its price, currency, billing interval and applicable charges are shown before payment.

PayPal subscriptions

When enabled, PayPal processes website subscription payments. It does not replace the seller as merchant of record. To cancel, open Billing & usage in your research workspace, choose Cancel PayPal renewal and confirm. You can also manage automatic payments in your PayPal account. Cancellation stops future renewals and preserves the verified paid period; it does not automatically refund past payments. For refund requests, use our billing support form with the payment reference. Your applicable consumer rights remain unaffected.

Earlier website purchases

We no longer offer new Lemon Squeezy purchases. If you have an existing subscription billed by Lemon Squeezy, it remains managed by that provider as merchant of record, including receipts, tax, invoices and refunds. Verified paid access is linked to the account used at checkout; it is not a downloadable licence key. Public discovery and the current app downloads do not require a purchase.

Cancel an existing website subscription

1. Sign in with the account used for the website purchase.
2. Open your research workspace and open Billing & usage and choose Manage or cancel Lemon subscription beside the relevant billing source.
3. In the Lemon Squeezy portal, cancel the subscription and check its confirmation and end date.

Cancellation stops future renewals; access normally continues to the paid-through date shown by the provider. Cancellation does not automatically refund a previous charge. If the portal cannot open or you cannot sign in, use the billing link in your payment receipt or our contact form.

Deleting your Who to Follow account, removing an app or disconnecting a sign-in provider does not cancel billing. Cancel renewal first if you no longer want the subscription. You can still request deletion separately.

After paid access ends, saved research remains in your account. Free plan limits apply, extra projects become read-only, and paid sharing and exports stop. A refund or revocation affects that provider’s access; another valid subscription on the account remains effective.

Request a refund or report a billing problem

Use Contact and provide the email used for the purchase, the receipt/order reference and a short description of the issue. Do not include card details. Refund eligibility depends on the purchase, applicable consumer rights and the merchant’s process. This page does not promise a fixed voluntary refund period or exclude statutory remedies.

For a purchase billed by Lemon Squeezy, the provider also handles refund requests under its merchant-of-record process. See Lemon Squeezy’s refund information.

Apple purchases and downloads

Supported app builds use the same account entitlement as the website. New Apple purchases remain unavailable until store approval and verification setup are complete. Restore purchases checks the Apple transaction against its linked Who to Follow account. If you have a charge billed by Apple, use Apple’s subscription cancellation instructions or refund request process. Website cancellation does not cancel an Apple-managed purchase. Check the apps page for actual release availability.